LUCE Privacy Policy

The online store www.luce-shop.com (hereafter named the Site) is a website of e-commerce. It is edited and operated by the company LUCE SAS which headquarters are located: 1, rue Bachalas 30 000 Nîmes, France and registered at the Registre du commerce et des sociétés de Nîmes at number 848 956 538 .
Its intra-community VAT number is: FR-87848956538.
LUCE is contactable by email at: contact@luce-shop.com

Throughout the site, the terms “we”, “us” and “our” refer to LUCE.
LUCE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using the Site, the internet users agree to these terms of use.

Online LUCE store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Personal purpose purchase
All the items purchased on www.luce-shop.com are for personal use only, and with no intention of resale. By placing your order on www.luce-shop.com, you are certifying that you are buying LUCE products for your personal use only, and not for resale. We reserve the right to refuse orders for any reason without explanation.
For wholesale purchase, please contact us at : contact@luce-shop.com

Products & services
Our products or services are exclusively available online through the website www.luce-shop.com.
These products or services have limited quantities and are subject to return or exchange only according to our Return Policy.
-We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
-We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
-We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
-We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
-We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Price
All our prices are indicated in Euros (€) all French taxes included. The ones applied are the prices figuring on the site www.luce-shop.com at the time the order is placed.
Please be reminded that shipments destined outside of France are entitled to import taxes and duty fees, based on the delivery country’s regulations.
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.
We are not responsible for these fees in any way, as we do not receive any of this money. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Shipping, import taxes and duty free
As the company LUCE is based in Nîmes, France, the items are shipped directly from France using DHL, Chronopost or Colissimo French post shipping services.
Packages typically arrive within 7/20 days from the date when the order is confirmed.
Shipping costs are free for France, 30€ for Europe and North America and 70€ for the rest of the world with DHL, Chronopost or Colissimo French post shipping services.
If a package is returned to France because the buyer did not claim it, LUCE doesn’t send replacements.
All shipments destined outside of France are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. LUCE has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. For more information on taxes, duties and customs regulations please contact your local customs office directly.
If the receiver refuses to pay taxes and duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.

 Return & Exchange policy – Right to retract
LUCE accept returns of unused or unworn or defective merchandise for full refund or exchange within fourteen (14) days of purchase, excluding initial shipping costs.If you would like to request a return, please first send us an email to contact@luce-shop.com with your order number.
Once you have submitted your request, a return authorization will be given to you within 72 hours with return instructions essential to your return to be processed.
The costs for returning the package to us for both returns and exchanges is on the customers own expense.
We do not accept exchange of products. If you would like to order a product in a different color or size, just place a new order, and we will get in contact with you to manage the return of your product. No handling or restocking fees will be applied in this case.

Personal information
Your submission of personal information through the store is governed by our Privacy Policy below.

Third-party links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Privacy policy
When you purchase something from our online store www.luce-shop.com, we collect the personal information you give us such as your name, address and email address as part of the buying and selling process.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Errors, inaccuracies & omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
Please also note that the photographs of the products presented on our online store are not contractual.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

WooCommerce
The website www.luce-shop.com is hosted on OVH which is based in France. The CMS used is WooCommerce. WooCommerce provides LUCE with the online e-commerce platform that allows us to sell our products.Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways –including PayZone, the one used in www.luce-shop.com – adhere to the standards set by Payment Card Industry Data Security Standard, PCI-DSS, as managed by the Centre Monétique InterBancaire, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

LUCE also has the PAYPAL secure payment system.

Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner how your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.
So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

User comments
Please send us any comments, suggestion or feedback by email at: contact@luce-shop.com

Disclaimer of warranties, limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall LUCE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by the french law.

Governing law
All matter related concerning the access of the website www.luce-shop.com, including all disputes, will be governed by the laws of France, at Nimes’s court.
We do reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our online store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions, contact & information
For any access, correct, amend or delete any personal information, please send us a message at contact@luce-shop.com.

LUCE 20 July 2019

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